If you use one of our products or we built something for you and it is not behaving as it should, write to virtyt@bnach.ch. There is no ticket portal and no first-line script — the message reaches the people who wrote the software.
What to include
Tell us which product or project it concerns, what you were doing when the problem appeared, and what you expected to happen instead. A screenshot and the device or browser you are using will usually save a round trip.
Response time
We aim to acknowledge every message within two working days, Monday to Friday, Central European Time. Where something is broken rather than merely awkward, we treat it as the first thing of the day.
Account deletion and data requests
If you hold an account in one of our applications and want it deleted, write to the same address with the account's email. We will confirm the deletion once it is done. Data access and correction requests are handled the same way — see the privacy page for what we hold and why.
Reach us
- Support
- virtyt@bnach.ch
- Phone
- +41 78 302 52 16
- Hours
- Mon–Fri, 09:00–18:00 CET
- Post
- Auguste Pidou 5
1007 Lausanne, Switzerland
One address for support, sales and everything else. It is monitored.
Tell us what takes
too long.
Most of our work starts with a company describing a process that eats more time than it should. If that sounds familiar, write to us.
- virtyt@bnach.ch
- Phone
- +41 78 302 52 16
- Office
- Auguste Pidou 5
1007 Lausanne, Switzerland